Privacy Policy

Last updated in July 04, 2024.

We take your privacy and data protection very seriously. This document explains how we handle your personal data, what your rights are, and how you can enforce them.

This Privacy Policy sets out the basis on which NetFriend processes the personal data you provide on NetFriend ('App' and 'Form'). If you do not agree with this Policy, please do not register on the website.

1. BASIC CONCEPTS: WHAT YOU NEED TO KNOW TO UNDERSTAND THIS POLICY?

To make it easier for you to understand this document, we present some useful definitions for your interpretation. These terms will be used in capital letters:

Term Concept
Personal data It is information related to a natural person and capable of identifying that person or making their identification possible.
Examples of personal data that may allow your identification include: Name, phone number, email address, etc.
Processing It is every way we can use your Personal Data, including, but not limited to, the following activities: collect, storage, consultation, use, sharing, transmission, classification, reproduction, deletion, and evaluation.
This term (and any derivatives thereof) will not be capitalized in this document.
Holder It is you, the natural person to whom the Personal Data refers.
Company It is us, NetFriend.
Policy It is this Privacy Policy.

2. WHAT TYPES OF PERSONAL DATA DOES NETFRIEND PROCESS?

The types of Personal Data and how the company collects them depend on how you interact with the company and why.

We list below some situations in which we may process your Personal Data in the context of your relationship with the Company:

Types of personal data collected Processing purposes
Email, full name, IP address Service hiring: The user will fill out a form to sign up for the application, and if eligible, use the application. Personal data will be collected for User identification.
Email and full name Communication: Respond to your inquiries and fulfill your requests; direct complaints to the appropriate parties; maintain a record of your contact history and keep your registration updated; provide updates on changes to policies, terms, and conditions; and communicate any other relevant matters.
Payment information Payment: The payment information will be collected for payment via PayPal. This information will only be required after the user’s eligibility to use the app has been approved.

3. WHO DOES THE COMPANY SHARE YOUR PERSONAL DATA WITH?

We operate in partnership with other organizations to facilitate our activities. Additionally, as we provide a public utility service, we have a duty to transmit certain information to police and governmental authorities, as required by law.

4. WHAT ARE YOUR RIGHTS AS THE HOLDER OF YOUR PERSONAL DATA?

Your Personal Data belongs only to you, and we are committed to upholding these rights, and in this section, we will explain what these rights are and how you can enforce them.

Your Rights Explanation
Confirmation and Access You may request from the Company confirmation of the existence of processing of your Personal Data, and if so, you may access them, including by requesting copies of the records we have about you.
Correction You may request the correction of your Personal Data if it is incomplete, inaccurate, or outdated.
Anonymization, blocking, or deletion You can request (a) anonymization of your Personal Data, so that they can no longer be related to you and therefore cease to be Personal Data; (b) blocking of your Personal Data, temporarily suspending our ability to process them for certain purposes; and (c) deletion of your Personal Data, in which case we must erase all your Personal Data with no possibility of reversal.
Portability You may request that the Company provide your Personal Data in a structured, interoperable format for transfer to a third party, provided that such transfer does not violate the Company's intellectual property or trade secrets.
Information about sharing You have the right to know which public and private entities the Company shares your Personal Data with. We will keep updated in this Policy an indication of our relationships with third parties that may involve sharing Personal Data. In any case, if you have questions or want more details, you have the right to request this information from us. Depending on the situation, we may limit the information provided to you if its disclosure could violate the Company's intellectual property or trade secrets.
Information about the possibility of not consenting You have the right to receive clear and complete information about the possibility and consequences of not providing consent when it is requested by the Company. Your consent, when required, must be freely given and informed. Therefore, whenever we ask for your consent, you will be free to deny it, in these cases, it is possible that some services may not be provided.
Withdrawal of consent If you have consented to any processing purpose of your Personal Data, you can always choose to withdraw your consent. However, this will not affect the legality of any processing conducted prior to the withdrawal. If you withdraw your consent, it may be that we are unable to provide you with certain services, but we will notify you when this occurs.
Opposition The law permits the processing of Personal Data even without your consent or a contract with us. In these situations, we will only process your Personal Data if we have legitimate reasons, such as when it is necessary to ensure public safety. If you do not agree with any purpose for processing your Personal Data, you have the right to object to it or request that the processing be halted.

IMPORTANT NOTICES

For your security, whenever you submit a request to exercise your rights, the Company may request additional information and/or documents to verify your identity, aiming to prevent fraud. We do this to ensure the security and privacy of everyone.
In some cases, the Company may have legitimate reasons to refuse to comply with a request to exercise rights. These situations include, for example, cases where disclosure of specific information could violate intellectual property rights or business secrets of the Company or third parties, as well as cases where requests for data deletion cannot be fulfilled due to the Company's obligation to retain data, whether to comply with legal or regulatory obligations or to enable the defense of the Company or third parties in disputes of any nature.
Furthermore, some requests may not be answered immediately, but the Company commits to responding to all requests within a reasonable timeframe and always in accordance with applicable legislation.

If you have any questions about these issues or about how you can exercise your rights, feel free to contact us through the channels provided at the end of this Policy.

5. HOW LONG WILL PERSONAL DATA BE STORED?

The Company has a Data Retention Policy aligned with applicable law. Personal Data is stored only for as long as necessary to fulfill the purposes for which it was collected, unless there is any other reason for its maintenance, such as compliance with any legal, regulatory, contractual obligations, among others permitted under the law.

We always conduct a technical analysis to determine the appropriate retention period for each type of Personal Data collected, considering its nature, the necessity of collection, and the purpose for which it will be processed, as well as any retention needs for compliance with obligations or the protection of rights.

6. HOW DOES NETFRIEND PROTECT YOUR PERSONAL DATA?

Our responsibility is to take care of your Personal Data and use it only for the purposes described in this Policy. To ensure your privacy and the protection of your Personal Data, we adopt advanced technological resources to guarantee the security of all data processed by the Company. Among the security measures implemented are access controls to systems and data processing environments, encryption techniques, and the installation of barriers against unauthorized access to databases (including firewalls), among other information security controls.

We strive to protect the privacy of your Personal Data, but unfortunately, we cannot guarantee complete security. Unauthorized access and use by third parties, hardware or software failures beyond the Company's control, and other external factors may compromise the security of your Personal Data. Therefore, your active participation is essential to maintain a secure environment for everyone. If you identify or become aware of any factor that compromises the security of your data in your relationship with the Company, please contact us using the contact information provided below.

7. HOW TO TALK ABOUT PERSONAL DATA WITH THE COMPANY?

In case of any questions regarding the provisions of this Privacy Policy, you can contact us through the following email: [email protected].

8. CHANGES TO THE PRIVACY POLICY

As we are always striving to improve our services and the way we operate, this Privacy Policy may undergo updates to reflect the improvements made. Therefore, we recommend that you periodically visit this page to stay informed about the changes implemented.